win191 Privacy Policy – How We Protect Your Data

1 Introduction

win191 ("we," "us," "the Platform") is an online gaming platform serving players in the Philippines. We are committed to protecting the privacy and personal data of everyone who uses win191.net. This Privacy Policy sets out how we collect, use, store, and disclose personal information in connection with your use of our platform, games, and services.

This policy applies to all registered players and visitors to win191.net. It covers data collected through the website, your account, game sessions, financial transactions, and any communications you have with our support team.

Please read this policy alongside our Terms and Conditions. Both documents together govern your relationship with win191.

2 Information We Collect

win191 collects personal information in the following ways and for the following categories:

Information you provide directly:

• Full name, date of birth, and nationality — collected during account registration and KYC (Know Your Customer) verification;
• Email address and mobile number — used for account access, OTP verification, and communication;
• Government-issued ID details — collected as part of identity verification to confirm age and eligibility;
• Financial information such as your GCash or Maya account reference, or bank account details — used solely for processing PHP deposits and withdrawals;
• Correspondence and messages sent to our support team through your account dashboard.

Information collected automatically:

• Device type, operating system, and browser version;
• IP address and approximate location (country and region level);
• Pages visited, game sessions accessed, and time spent on the platform;
• Cookie identifiers and session tokens (see the Cookies section below).

3 How We Use Your Data

win191 uses the personal information we collect for the following purposes:

win191 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you, without human review.

4 Sharing Your Information

win191 does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party companies that support our operations — such as payment processors for GCash, Maya, and bank transfers in PHP, identity verification providers, and platform infrastructure providers — may receive data necessary to perform their services. All such providers are bound by confidentiality obligations.
• Legal and regulatory compliance: We may disclose your data to government authorities, law enforcement, or regulatory bodies when required to do so by applicable Philippine law, court order, or official investigation.
• Anti-fraud and anti-money laundering: Where we detect or suspect fraudulent or illegal activity, relevant data may be shared with financial institutions and law enforcement agencies as required.
• Business transfers: If win191 undergoes a merger, acquisition, or restructuring, your personal data may be transferred as part of that process. You will be notified of any such change that materially affects how your data is handled.

In every case, we only share the minimum amount of data necessary for the specific purpose and require all recipients to maintain appropriate data security standards.

5 Cookies and Tracking

win191 uses cookies and similar tracking technologies to keep your account session active, remember your preferences, and understand how players use the platform so we can make it better.

The types of cookies we use include:

• Essential cookies: Required for core platform functionality such as keeping you logged in during a game session. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: Used to collect anonymised data about page visits and game usage patterns, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Preference cookies: Store your language and display preferences so you don't need to reset them each time you visit.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using win191, though some preference settings may not be retained between sessions.

6 Data Security

win191 takes the security of your personal data seriously. We apply the following technical and organisational measures to protect information from unauthorised access, loss, or misuse:

• All data transmitted between your device and win191.net is encrypted using SSL/TLS protocols;
• Account access is protected by password hashing and OTP-based two-factor authentication;
• Personal data is stored in secured systems with access restricted to authorised win191 personnel on a need-to-know basis;
• Payment method details are handled through compliant payment processing partners and are not stored in full on our systems;
• Regular internal security reviews and monitoring are conducted to detect and respond to potential threats.

While we implement strong safeguards, no system is completely immune to security risks. In the event of a data breach that may affect your rights, we will notify affected players as required under applicable law.

You are also responsible for securing your own account by keeping your password and OTP codes confidential. If you believe your account has been accessed without your permission, contact support through your account dashboard immediately.

7 Data Retention

win191 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal and regulatory requirements.

• Account and identity verification records are retained for a minimum period following account closure, as required by applicable anti-money laundering and financial regulations;
• Transaction records — including deposit and withdrawal history in PHP — are kept for the period required under applicable Philippine financial regulations;
• Customer support correspondence is retained for a reasonable period to maintain service continuity and resolve disputes;
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When your data is no longer required for any lawful purpose, it is securely deleted or anonymised. You may request early deletion of data that is not subject to mandatory retention requirements by contacting our support team through your account dashboard.

8 Your Rights

As a player based in the Philippines, you have the following rights with respect to your personal data held by win191:

• Right to access: You can request a copy of the personal data win191 holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. You may also update basic profile details directly through your account settings.
• Right to deletion: You may request deletion of your personal data. Requests will be honoured subject to legal retention requirements — for example, transaction records required by financial regulations cannot be deleted on request.
• Right to object: You can opt out of receiving marketing communications from win191 at any time by updating your notification preferences in your account settings or by contacting support.
• Right to data portability: You may request a structured copy of your personal data for transfer to another platform where technically feasible.

To exercise any of these rights, contact the win191 support team through your account dashboard. We may require you to verify your identity before processing data-related requests.

9 Minors

win191 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of the account registration and KYC process.

If we become aware that personal data has been collected from a person under 21, that account will be closed immediately and all associated data will be deleted, subject to any legal obligations that require retention for fraud or compliance purposes.

If you believe that a minor has registered on win191, please contact our support team through the account dashboard or reach us at [email protected] so we can investigate and act promptly.

10 Policy Updates

win191 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by email and display a notice on the platform prior to the changes taking effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of win191 after any update constitutes your acceptance of the revised policy. If you do not agree with any update, you should stop using the platform and contact support to request account closure before the revised policy takes effect.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

11 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, you can reach us in the following ways:

• Support dashboard: Log into your win191 account and use the support or contact feature — this is the fastest way to reach us.
• Email: [email protected] — for privacy-related queries, please include "Privacy" in the subject line so your message is routed to the right team.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests involving access, correction, or deletion of personal data, we may require identity verification before processing.